Catalogue

Canceling an order

***Alll clearance items are final sale (no exchanges or returns allowed).

We begin to process your order immediately after you submit your order.  We pick, pack, and ship your order as quickly as we can. We do not have the ability to change or stop orders once they have been placed. Instead of canceling your order, simply return the product to us when you receive it using the shipping label included with your order. We will refund the original cost of the merchandise less a re-stocking fee of $5.00. For health reasons we cannot take back items that have been worn or used.

***Backordered Items:
If any of these items are on back order we will contact you.

Shipping and Handling Charges:
$12.00 for shipping and handling
$2.00  for Signature required
$20.00 CAN Expedited Air Next Day Delivery (please be aware that some provinces will take a few days longer)

Returns:
$5.00 Restocking fee
$12.00 Shipping and handling
Reduced from the original price of the item.

US and International Orders: US and International orders cannot be placed through this system. Please contact merchandise@triathloncanada.com for more informatio

Returns
Your Satisfaction is guaranteed or your money refunded!

You may return your purchase within 30 days with your receipt for a full refund or credit. Shipping and handling charges will not be refunded. We will refund the original cost of the merchandise less a re-stocking fee of $5.00. Items must be returned in their original condition. For health reasons, we cannot accept items that have been worn.

Please e-mail merchandise@triathloncanada.com  for a Return Authorization number. The email request must include the following information to receive a Return Authorization number: first and last name of customer who placed the order, username, full billing address, details on the product(s) being returned (product name, product SKU/code/number, product color, and size) and the reason for returning the product(s). Return Authorization number must be prominently displayed on the package of the returned product. Returned products need to be shipped to the following address.

Tilwood
1-81 Granton Drive
Richmond Hill, ON
L4B 2N5